Last updated: 16/06/2026
This Privacy Policy explains how we collect, use and protect your personal data when you visit entrepreneurvisafrance.com, purchase a digital product from us, contact us, or otherwise interact with our website.
1. Who we are
This website is operated by Joe Mardell and Leonie Mann, trading as Entrepreneur Visa France.
Website: entrepreneurvisafrance.com
Contact email: admin@entrepreneurvisafrance.com
Business address: 12 South View, Evenwood, Bishop Auckland, DL14 9QS
For the purposes of data protection law, we are the data controller for the personal data we collect through this website.
2. What personal data we collect
We may collect and process the following types of personal data:
your name
your email address
your billing address
your order details
your payment status and transaction information
your account details, if you create an account
your download access information
messages you send to us
technical information such as your IP address, browser type, device information and website usage data
cookie and tracking information, depending on your cookie choices and the tools used on our website
We do not intentionally collect special category data, such as health information, biometric data, religious beliefs or political opinions.
3. How we collect your personal data
We collect personal data when you:
visit our website
place an order
create an account
download a product
contact us by email or through the website
sign up to any updates, mailing list or marketing emails, if offered
interact with cookies, analytics or similar technologies on our website
4. Why we use your personal data
We use your personal data to:
process and fulfil your orders
provide access to digital downloads
send order confirmations and service emails
manage customer accounts
respond to support requests and enquiries
keep records of purchases, refunds, complaints and customer communications
protect our website from fraud, abuse and security threats
improve our website, products and customer experience
comply with legal, tax, accounting and regulatory obligations
send marketing emails, where you have consented or where we are legally allowed to do so
5. Our lawful bases for using your data
We rely on different lawful bases depending on how we use your personal data.
We use your data to perform a contract with you when we process your order, provide access to downloads, manage your account and send essential order-related communications.
We use your data to comply with legal obligations when we keep accounting, tax, legal or regulatory records.
We use your data for our legitimate interests when we manage customer support, improve our website, prevent fraud, protect website security and keep business records.
We use consent where required, such as for certain marketing emails or non-essential cookies.
6. Payments
Payments are processed by third-party payment providers. We do not store your full card details on our website.
Payment providers may collect and process payment information, billing details, transaction details and fraud-prevention information in order to process your payment.
You should also review the privacy information provided by the payment provider shown at checkout.
7. WooCommerce and order data
Our website uses WooCommerce to manage products, checkout, orders, customer accounts and digital downloads.
When you place an order, we store the information needed to process and manage that order, including your name, email address, billing details, order details, payment status and download access information.
8. Emails and communications
If you contact us by email or through the website, we will use the information you provide to respond to your enquiry.
We may also send you service emails relating to your order, such as order confirmations, download links, account emails, refund updates or important product information.
We will only send marketing emails where we have a lawful basis to do so. You can unsubscribe from marketing emails at any time.
9. Cookies and similar technologies
Our website may use cookies and similar technologies to make the website work, manage checkout, remember preferences, improve performance, understand website usage, protect against fraud and support analytics or marketing tools.
Some cookies are essential for the website and checkout to work properly. Other cookies, such as analytics or marketing cookies, may require your consent.
We may use analytics tools to understand how visitors use our website, such as which pages are visited, how users interact with the site, what devices or browsers are used, and how visitors arrive at the website. This helps us improve the website, products and customer experience.
Analytics providers may collect information such as your IP address, device information, browser information, approximate location, pages visited, time spent on the site and referral information. The exact data collected depends on the analytics tools in use and your cookie choices.
You can manage cookies through your browser settings and, where available, through the cookie banner or cookie settings on our website.
10. Comments
If comments are enabled on our website and you leave a comment, we may collect the data shown in the comments form, together with your IP address and browser user agent string to help detect spam.
An anonymised string created from your email address may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available from Automattic.
After approval of your comment, your profile picture may be visible to the public in the context of your comment.
If comments are disabled, this section will not usually apply.
11. Embedded content from other websites
Pages on this website may include embedded content, such as videos, images, articles or other content from third-party websites.
Embedded content from other websites behaves in the same way as if you visited the third-party website directly. Those websites may collect data about you, use cookies, embed additional tracking and monitor your interaction with that content.
12. Who we share your data with
We may share personal data with trusted third-party service providers who help us operate our website and business, including:
website hosting providers
WooCommerce and WordPress-related service providers
payment processors
email delivery providers
security, backup and anti-spam providers
analytics providers, where analytics tools are used
marketing or advertising providers, where such tools are used and where required consent has been obtained
professional advisers, such as accountants or legal advisers
tax, legal, regulatory or law enforcement authorities where required
We only share personal data where necessary and where we have a lawful basis to do so.
13. International transfers
Some of the service providers we use may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place, where required by data protection law.
14. How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Order, transaction, tax and accounting records may be kept for up to 6 years where required for legal, tax or accounting purposes.
Customer account information is kept for as long as the account remains active or as needed to provide support and maintain order records.
Support emails and enquiries may be kept for as long as reasonably necessary to respond to the enquiry, handle follow-up issues and keep business records.
Technical, analytics and cookie data may be kept for shorter periods depending on the tools used and your cookie choices.
15. Your rights
Under data protection law, you may have the right to:
request access to the personal data we hold about you
request correction of inaccurate personal data
request deletion of your personal data
request restriction of processing
object to certain processing
request data portability
withdraw consent where we rely on consent
complain to the Information Commissioner’s Office if you are unhappy with how your data is handled
Some rights may be limited where we need to keep information for legal, tax, accounting, security or contractual reasons.
16. How to contact us about your data
If you have any questions about this Privacy Policy or how we handle your personal data, contact us at:
admin@entrepreneurvisafrance.com
You can also write to us at:
12 South View, Evenwood, Bishop Auckland, DL14 9QS
17. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a new “Last updated” date.